My account error message

[#1]

Hi i'm a newbie here so I hope i've come to the right place.  I joined Plusnet on Monday and I am enjoying my fiber broadband no complaints there, very pleased with it so far.

I have the following issue when I login to my account I have a message that says "An error has occurred You can't change your products for the moment, you have an order which is currently being processed. Please try again later." 

Please could you look into and resolve this for me?

Thank you very much.

Stephen,

[#2 · Accepted solution]

Hi @M3SNU-Steve,

I've made some changes to the account which should have resolved this issue. If you have any further issues, please get back in touch and we'll be happy to help.

[#3]

Thanks for your prompt reply and your help much appreciated.  It’s now fixed, Have a great day.  

[#4]

I'm glad to hear that's done the trick. If there's ever anything else that we can do to help then please don't hesitate to get back in touch with us and we'll be more than happy to assist.