My account adding my other half name
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My account adding my other half name
08-02-2022 3:58 PM
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I would like to add my other half name on the billing, anyone have experience Plusnet allow to do so?
Much appreciated.
Re: My account adding my other half name
08-02-2022 4:04 PM
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@kylesemon The account itself can only be in one name, others can be added as authorised contacts, but they will not be able to initiate any material change to the account - i.e. change product/re-contract &c.
Re: My account adding my other half name
08-02-2022 4:13 PM
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thanks for your reply. All i need is my name and her name show together on the billing invoice.
if added as authorised contacts, is her name will show with mine?
Re: My account adding my other half name
08-02-2022 4:19 PM
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No - as I said, the account can only be in one name.
Re: My account adding my other half name
08-02-2022 6:02 PM
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We can in fact change the name and/or address on your bills, if different from the account holder’s name and where we’re providing the services to.
If we don’t pick this up tonight, we’ll get back to you tomorrow and we’ll be happy to arrange this.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: My account adding my other half name
08-02-2022 6:07 PM
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@Anoush I think the OP wants his AND partners name on the account? Not possible, if I remember correctly.
Re: My account adding my other half name
08-02-2022 6:14 PM
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I’m reading it as they’re not wanting their partner to be an account holder, but to show her name on the bills as well as theirs, which should be possible, because a bank account / direct debit can be in a joint name.
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Re: My account adding my other half name
08-02-2022 6:16 PM
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OK, @Anoush - I bow to your greater knowledge on these subjects. 😉
Re: My account adding my other half name
08-02-2022 9:01 PM
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It turns out I was wrong. While a direct debit can be from a bank in a joint account holder's name, the billing name can only be in a single name on the account not two peoples' names. The billing address can however be different.
I surrender my wizard staff to @jab1
Re: My account adding my other half name
08-02-2022 9:05 PM
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Thread moved from Fibre Broadband to My Account/Billing.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: My account adding my other half name
08-02-2022 9:16 PM
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@Gandalf wrote:
It turns out I was wrong. While a direct debit can be from a bank in a joint account holder's name, the billing name can only be in a single name on the account not two peoples' names. The billing address can however be different.
I surrender my wizard staff to @jab1
Sorry, @Gandalf - as much as I appreciate the offer, I don't think I can do it justice. 😀
Re: My account adding my other half name
08-02-2022 9:30 PM
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