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My account TV error

FIXED
dave501
Aspiring Pro
Posts: 153
Thanks: 224
Fixes: 6
Registered: ‎02-01-2020

My account TV error

Hi my Plusnet TV subscription channels are active and working but my account TV displays "Sorry your Youview TV service from Plusnet isn't ready yet" could a staff member check this for me please. Thanks

Annotation 2020-01-24 132249.jpg

9 REPLIES 9
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,259
Thanks: 732
Fixes: 195
Registered: ‎27-04-2007

Re: My account TV error

Hi there, I can see the TV service went live on the 23rd so our website can take a day or two to update. Do shout up if that's still an issue but it everything looks fine on our side of things. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
dave501
Aspiring Pro
Posts: 153
Thanks: 224
Fixes: 6
Registered: ‎02-01-2020

Re: My account TV error

@adamwalker thanks for getting back to me, I'll check again in a few days hopefully it will have updated by then. Cheers... 

dave501
Aspiring Pro
Posts: 153
Thanks: 224
Fixes: 6
Registered: ‎02-01-2020

Re: My account TV error

@adamwalker I'm still unable to view my TV package in my account? same thing is displayed "Sorry, your YouView TV from Plusnet service isn't ready yet".

Thanks...

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,054
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Registered: ‎21-04-2017

Re: My account TV error

Hi Dave, I've taken a look into this and it's odd as the YouView component on your account is showing as queued-activate rather than 'active'. This should've activated automatically when you pugged in your set top box. Nothing you've done wrong. As a kind of 'fail-safe' if that happens it should activate after 10 days so this should hopefully be sorted by next week.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
dave501
Aspiring Pro
Posts: 153
Thanks: 224
Fixes: 6
Registered: ‎02-01-2020

Re: My account TV error

Appreciate the update @Gandalf I'll have a look next week and let you know the outcome.

Thank you…

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,054
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Registered: ‎21-04-2017

Re: My account TV error

Fix

No problem, cheers Dave.

I'll investigate further if the TV control panel is still not working for you then.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
dave501
Aspiring Pro
Posts: 153
Thanks: 224
Fixes: 6
Registered: ‎02-01-2020

Re: My account TV error

@Gandalf thank you…

dave501
Aspiring Pro
Posts: 153
Thanks: 224
Fixes: 6
Registered: ‎02-01-2020

Re: My account TV error

@Gandalf all sorted, my account TV control panel is now showing the subscription TV services appreciate your help. Thanks... 

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,054
Thanks: 9,701
Fixes: 1,529
Registered: ‎21-04-2017

Re: My account TV error

Glad to see that! Thumbs_Up Let us know if there's anything else you'd need help with

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet