My account TV error

[#1]

Hi my Plusnet TV subscription channels are active and working but my account TV displays "Sorry your Youview TV service from Plusnet isn't ready yet" could a staff member check this for me please. Thanks

[#2]

Hi there, I can see the TV service went live on the 23rd so our website can take a day or two to update. Do shout up if that's still an issue but it everything looks fine on our side of things. 

[#3]

@adamwalker thanks for getting back to me, I'll check again in a few days hopefully it will have updated by then. Cheers... 

[#4]

@adamwalker I'm still unable to view my TV package in my account? same thing is displayed "Sorry, your YouView TV from Plusnet service isn't ready yet".

Thanks...

[#5]

Hi Dave, I've taken a look into this and it's odd as the YouView component on your account is showing as queued-activate rather than 'active'. This should've activated automatically when you pugged in your set top box. Nothing you've done wrong. As a kind of 'fail-safe' if that happens it should activate after 10 days so this should hopefully be sorted by next week.

[#6]

Appreciate the update @Gandalf I'll have a look next week and let you know the outcome.

Thank you…

[#7 · Accepted solution]

No problem, cheers Dave.

I'll investigate further if the TV control panel is still not working for you then.

[#8]

@Gandalf thank you…

[#9]

@Gandalf all sorted, my account TV control panel is now showing the subscription TV services appreciate your help. Thanks... 

[#10]

Glad to see that! Let us know if there's anything else you'd need help with