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My Referrer isn't getting their discount

canuckterrier99
Newbie
Posts: 3
Registered: ‎17-08-2021

My Referrer isn't getting their discount

I became a Plusnet broadband customer in March and gave the details of the existing customer who referred me. However, they have recently informed me they have not been getting any referral discount off their monthly bills. I don't know whether it is them that needs to contact Plusnet as there is nothing in the Help Guides for this situation.

 

1 REPLY 1
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,251
Thanks: 9,182
Fixes: 1,478
Registered: ‎21-04-2017

Re: My Referrer isn't getting their discount

Thanks for your post @canuckterrier99

Could you drop me a private message with your referrer's account username so I can take a closer look?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team