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My Referrals - monthly credit summary not displaying

mikej
Hooked
Posts: 9
Thanks: 2
Registered: ‎13-07-2016

My Referrals - monthly credit summary not displaying

Is anyone else having issues seeing their referrals summary ? The .csv download works OK but the summary doesn't load.

It's been like this for a while for me, on both Chrome and Edge browsers (PC). Both are up to date.

Is there anything else I need to update ?

 

Capture - PlusNet referrals.JPG

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8 REPLIES 8
Thrall
Seasoned Pro
Posts: 568
Thanks: 115
Fixes: 23
Registered: ‎28-09-2020

Re: My Referrals - monthly credit summary not displaying

Try opening the page in private browsing mode (incognito if you use Chrome)

mikej
Hooked
Posts: 9
Thanks: 2
Registered: ‎13-07-2016

Re: My Referrals - monthly credit summary not displaying

Thanks for the suggestion - unfortunately it didn't make a difference and the table still won't display

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 20,722
Thanks: 7,027
Fixes: 1,175
Registered: ‎21-04-2017

Re: My Referrals - monthly credit summary not displaying

Thanks for your post @mikej 

I'm sorry for the issues with viewing your referral credit. We've currently got an issue logged (internal ref: IMT-6536) about some odd display issues we're having with the member centre at the moment so I wonder if this is related.

While I can't say when that issue will be resolved, we're working deploy the fix as soon as possible so I'd recommend checking back in a couple of weeks on your referral page. Sorry for the inconvenience in the meantime.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Richchad
Rising Star
Posts: 452
Thanks: 12
Registered: ‎30-07-2007

Re: My Referrals - monthly credit summary not displaying

Yes it is not working with me either, it momentarily flashes up then goes to the ever loading circle....

Have tried on Firefox, Chrome and IE and are all the same, have turned off all things that could stop it loading and still the same, has been like this for months...

petel
Dabbler
Posts: 13
Thanks: 3
Registered: ‎09-12-2015

Re: My Referrals - monthly credit summary not displaying

Has anybody managed to get this sorted?  I'm having the same problem on my account, along with other strange behaviour of the member centre webpages.

jgb
Aspiring Champion
Posts: 621
Thanks: 410
Fixes: 15
Registered: ‎01-08-2007

Re: My Referrals - monthly credit summary not displaying

I reported this as an additional issue to my complaint handler (billing issues) a few months ago. He said he had reported it and raised it as a task but nothing was likely to be done quickly as it did not directly affect the service provided (or words to that effect.. I can download the breakdown as a CSV file and view it that way.

petel
Dabbler
Posts: 13
Thanks: 3
Registered: ‎09-12-2015

Re: My Referrals - monthly credit summary not displaying

Well, I'm glad that they think it does not affect the service provided - I must be wrong then. 

I'm finding in general that the Member Centre website is something of a minefield with all sorts of strange behaviour - slow loading, blank pages, missing links, hanging pages, failed logins, missing content, etc, etc.  I've seen another forum conversation which suggests this started last October, if not earlier.  Surely it doesn't take more than 5 months to sort out the operation of a commercial website?  Hardly a professional advertisement for a company providing IT services.

jgb
Aspiring Champion
Posts: 621
Thanks: 410
Fixes: 15
Registered: ‎01-08-2007

Re: My Referrals - monthly credit summary not displaying

@petel 

If you think 5 months is a long time what about sorting the billing system which has been problematical since its revamp in October 2018, nearly 30 months ago!.