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My Referral Credit has gone?

Gandalf
Community Gaffer
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Registered: ‎21-04-2017

Re: My Referral Credit has gone?

@goldenfibre Cheers for the positive feedback and kind words 👍

Not a problem, hopefully the plan runs smoothly moving forward. 😬

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
goldenfibre
Seasoned Pro
Posts: 3,286
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Registered: ‎01-06-2010

Re: My Referral Credit has gone?

No problem at all, without you, I probably have left PN by now. But happy to stay on.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
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Registered: ‎21-04-2017

Re: My Referral Credit has gone?

Excellent, that's good to see. 😁

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
goldenfibre
Seasoned Pro
Posts: 3,286
Thanks: 197
Fixes: 12
Registered: ‎01-06-2010

Re: My Referral Credit has gone?

@Gandalf just PM you for my parents referral scheme.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: My Referral Credit has gone?

Thanks @goldenfibre I'll message you back shortly

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
goldenfibre
Seasoned Pro
Posts: 3,286
Thanks: 197
Fixes: 12
Registered: ‎01-06-2010

Re: My Referral Credit has gone?

@Gandalf Sent you PM.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: My Referral Credit has gone?

Thanks, I'll reply shortly

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
goldenfibre
Seasoned Pro
Posts: 3,286
Thanks: 197
Fixes: 12
Registered: ‎01-06-2010

Re: My Referral Credit has gone?

@Gandalf The bill are incorrect again for my latest bill Dec 22nd. Charged £39.98 but no discount of £17.48 has applied. Getting fed up with this now. I thought they has sorted out by now. Will awaiting for your reply Gandalf.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: My Referral Credit has gone?

Hi @goldenfibre the discount should be in the credit I’ve applied. Let me look into this further when I’m in the office tomorrow. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
goldenfibre
Seasoned Pro
Posts: 3,286
Thanks: 197
Fixes: 12
Registered: ‎01-06-2010

Re: My Referral Credit has gone?

@Gandalf Yes the credit of £17.48 already apply for last bill but this month for fibre & line only from today to next month still charged full price with no discount on it. Sound like you have to re-apply another discount again for this month bill because there is no discount on this month bill and also the account still stuck on pending with 12 months contract.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
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Registered: ‎21-04-2017

Re: My Referral Credit has gone?

Thanks for getting back to me @goldenfibre 

I think there may be a bit of confusion here about the credit, I've added a reply to your ticket 195527831 which I hope helps explain things. I also hope you have a good Christmas and New Year ahead Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
goldenfibre
Seasoned Pro
Posts: 3,286
Thanks: 197
Fixes: 12
Registered: ‎01-06-2010

Re: My Referral Credit has gone?

@Gandalf Many thanks. Same to u too. Have a good Christmas and Happy New Year ahead 😊

goldenfibre
Seasoned Pro
Posts: 3,286
Thanks: 197
Fixes: 12
Registered: ‎01-06-2010

Re: My Referral Credit has gone?

@Gandalf Just send you PM Smiley (just send u two PM because one of them are broken url link, I put the correct one)

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: My Referral Credit has gone?

Thanks @goldenfibre, I'll message you back again shortly

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet