My Referral Credit has gone?
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Re: My Referral Credit has gone?
28-10-2019 3:40 PM - edited 28-10-2019 3:41 PM
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@goldenfibre Cheers for the positive feedback and kind words 👍
Not a problem, hopefully the plan runs smoothly moving forward. 😬
Re: My Referral Credit has gone?
28-10-2019 4:20 PM
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No problem at all, without you, I probably have left PN by now. But happy to stay on.
Re: My Referral Credit has gone?
28-10-2019 5:35 PM - edited 28-10-2019 5:35 PM
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Re: My Referral Credit has gone?
04-11-2019 4:36 PM
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@Gandalf just PM you for my parents referral scheme.
Re: My Referral Credit has gone?
04-11-2019 4:43 PM
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Thanks @goldenfibre I'll message you back shortly
Re: My Referral Credit has gone?
19-11-2019 2:25 PM
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@Gandalf Sent you PM.
Re: My Referral Credit has gone?
19-11-2019 4:12 PM
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Re: My Referral Credit has gone?
22-12-2019 11:30 AM - edited 22-12-2019 11:30 AM
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@Gandalf The bill are incorrect again for my latest bill Dec 22nd. Charged £39.98 but no discount of £17.48 has applied. Getting fed up with this now. I thought they has sorted out by now. Will awaiting for your reply Gandalf.
Re: My Referral Credit has gone?
22-12-2019 12:02 PM
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Hi @goldenfibre the discount should be in the credit I’ve applied. Let me look into this further when I’m in the office tomorrow.
Re: My Referral Credit has gone?
22-12-2019 4:50 PM - edited 22-12-2019 4:50 PM
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@Gandalf Yes the credit of £17.48 already apply for last bill but this month for fibre & line only from today to next month still charged full price with no discount on it. Sound like you have to re-apply another discount again for this month bill because there is no discount on this month bill and also the account still stuck on pending with 12 months contract.
Re: My Referral Credit has gone?
23-12-2019 10:40 AM
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Thanks for getting back to me @goldenfibre
I think there may be a bit of confusion here about the credit, I've added a reply to your ticket 195527831 which I hope helps explain things. I also hope you have a good Christmas and New Year ahead
Re: My Referral Credit has gone?
24-12-2019 10:14 AM
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@Gandalf Many thanks. Same to u too. Have a good Christmas and Happy New Year ahead 😊
Re: My Referral Credit has gone?
26-12-2019 10:57 AM - edited 26-12-2019 11:10 AM
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@Gandalf Just send you PM (just send u two PM because one of them are broken url link, I put the correct one)
Re: My Referral Credit has gone?
27-12-2019 10:51 AM
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Thanks @goldenfibre, I'll message you back again shortly
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