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My Referral Credit has gone?

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Plusnet Help Team
Plusnet Help Team
Posts: 17,729
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Registered: ‎21-04-2017

Re: My Referral Credit has gone?

@goldenfibre Cheers for the positive feedback and kind words 👍

Not a problem, hopefully the plan runs smoothly moving forward. 😬

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Posts: 3,115
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Registered: ‎01-06-2010

Re: My Referral Credit has gone?

No problem at all, without you, I probably have left PN by now. But happy to stay on.

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Plusnet Help Team
Plusnet Help Team
Posts: 17,729
Thanks: 5,570
Fixes: 943
Registered: ‎21-04-2017

Re: My Referral Credit has gone?

Excellent, that's good to see. 😁

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Posts: 3,115
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Registered: ‎01-06-2010

Re: My Referral Credit has gone?

@Gandalf just PM you for my parents referral scheme.

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Plusnet Help Team
Plusnet Help Team
Posts: 17,729
Thanks: 5,570
Fixes: 943
Registered: ‎21-04-2017

Re: My Referral Credit has gone?

Thanks @goldenfibre I'll message you back shortly

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Pro
Posts: 3,115
Thanks: 154
Fixes: 9
Registered: ‎01-06-2010

Re: My Referral Credit has gone?

@Gandalf Sent you PM.

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Plusnet Help Team
Plusnet Help Team
Posts: 17,729
Thanks: 5,570
Fixes: 943
Registered: ‎21-04-2017

Re: My Referral Credit has gone?

Thanks, I'll reply shortly

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Posts: 3,115
Thanks: 154
Fixes: 9
Registered: ‎01-06-2010

Re: My Referral Credit has gone?

@Gandalf The bill are incorrect again for my latest bill Dec 22nd. Charged £39.98 but no discount of £17.48 has applied. Getting fed up with this now. I thought they has sorted out by now. Will awaiting for your reply Gandalf.

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Plusnet Help Team
Plusnet Help Team
Posts: 17,729
Thanks: 5,570
Fixes: 943
Registered: ‎21-04-2017

Re: My Referral Credit has gone?

Hi @goldenfibre the discount should be in the credit I’ve applied. Let me look into this further when I’m in the office tomorrow. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Posts: 3,115
Thanks: 154
Fixes: 9
Registered: ‎01-06-2010

Re: My Referral Credit has gone?

@Gandalf Yes the credit of £17.48 already apply for last bill but this month for fibre & line only from today to next month still charged full price with no discount on it. Sound like you have to re-apply another discount again for this month bill because there is no discount on this month bill and also the account still stuck on pending with 12 months contract.

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Plusnet Help Team
Plusnet Help Team
Posts: 17,729
Thanks: 5,570
Fixes: 943
Registered: ‎21-04-2017

Re: My Referral Credit has gone?

Thanks for getting back to me @goldenfibre 

I think there may be a bit of confusion here about the credit, I've added a reply to your ticket 195527831 which I hope helps explain things. I also hope you have a good Christmas and New Year ahead Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Posts: 3,115
Thanks: 154
Fixes: 9
Registered: ‎01-06-2010

Re: My Referral Credit has gone?

@Gandalf Many thanks. Same to u too. Have a good Christmas and Happy New Year ahead 😊

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Posts: 3,115
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Re: My Referral Credit has gone?

@Gandalf Just send you PM Smiley (just send u two PM because one of them are broken url link, I put the correct one)

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Plusnet Help Team
Plusnet Help Team
Posts: 17,729
Thanks: 5,570
Fixes: 943
Registered: ‎21-04-2017

Re: My Referral Credit has gone?

Thanks @goldenfibre, I'll message you back again shortly

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team