My Plusnet Referral credits - some are missing ?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: My Plusnet Referral credits - some are missing...
My Plusnet Referral credits - some are missing ?
06-06-2018 8:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have referred several colleagues at work recently and none of them are showing up in my referrals list ?
Also they all said that the online form would not accept my username as a valid one ?
In each case they mentioned this to a PN agent who said they would add me manually once the order was committed, but some have been over 30 days now ?
My account is with Force9 and has a numeral as the second character which I think is the issue.
How can we resolve this so that I don't have this issue the next time I refer someone, I'm hoping to refer another 8 to 10 people.
I've only been with Force9 / PN for about 15 years but it is only recently this has become an issue..
I have added the usernames to an open ticket I have for convenience.
Re: My Plusnet Referral credits - some are missing ?
06-06-2018 9:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Moderator's note by Dick (Strat): Topic moved from General Chat to Accounts / Billing.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: My Plusnet Referral credits - some are missing ?
07-06-2018 8:25 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
However there are limited grounds for residential users raising tickets these days - I do not recall if referrals remains one of them.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: My Plusnet Referral credits - some are missing ?
07-06-2018 9:00 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
the way it used to be was to recommend with e-mail through PN and that was all you had to do. I f the recommended signed up then it was an automatic referral.
Re: My Plusnet Referral credits - some are missing ?
07-06-2018 9:44 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
There is a further post about referrel credits missing in May. I tried live chat only to be informed that they could not raise a ticket, I had difficulty finding where to raise a ticket on PN site (it used to be easy 15 years ago) so eventually I noticed this had been raised in the community so I mentioned I had not received my referrals also. Surprise, surprise a ticket was raised for me and my referrals have been paid back into my account. I queried what had gone wrong and the response was
" Thank you for getting back to us. Unfortunately we are unaware as to the root cause of the issue with your referral credit however our billing team have looked over your account and double checked everything to ensure this doesn't happen again."
I would therefore request that billing look at your account for you.
Re: My Plusnet Referral credits - some are missing ?
07-06-2018 9:44 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Iirc for the method you describe, the referred party had to sign up via the emailed link.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: My Plusnet Referral credits - some are missing ?
08-06-2018 9:10 AM - edited 08-06-2018 4:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
“I've just had confirmation from the head of billing that they've found the issue with Referrals that has now been fixed.
All impacted customers will receive missing referrals from last month as well as this months referrals as normal.’
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: My Plusnet Referral credits - some are missing ?
08-06-2018 12:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
So they found the root cause even though they informed me they did not know the root cause?
Re: My Plusnet Referral credits - some are missing ?
08-06-2018 4:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sometimes such intercedence turns up gold.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: My Plusnet Referral credits - some are missing ?
08-06-2018 5:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I could accept that if it was a front line agent but it was taken up and reported by @EmilyD so a ticket was opened and the response was from billing,
Re: My Plusnet Referral credits - some are missing ?
08-06-2018 7:20 PM - edited 09-06-2018 7:28 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Whatever, the situation was pushed up for review and has now been resolved.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: My Plusnet Referral credits - some are missing ?
08-06-2018 10:38 PM - edited 08-06-2018 10:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I can see three of the four now, but the first one is still missing !
I have added it to my open fault ticket.
Re: My Plusnet Referral credits - some are missing ?
11-06-2018 12:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @daveg6hni
Really sorry you're having issues and thanks for letting us know, we're aware that for some customers referrals we're not correctly processed and will be rectifying it on your next bill.
Thanks for your patience.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: My Plusnet Referral credits - some are missing...