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My Member Centre Account Is Haywire

FIXED
Glenn
Grafter
Posts: 356
Thanks: 5
Registered: ‎12-02-2013

My Member Centre Account Is Haywire

Went to look in my online account in member centre and got greeted with a message saying payment was unsuccessful, thing is it was successful, payment was taken on the 14th and even got a confirmation email from plusnet.

 

I even checked billing and it shows as paid, further to this my member centre is completely broken, clicking to view my account information and most other things brings up an error page, billing was the only thing that loaded.

 

I've attached a few screen shots.....

Moderator's note by Mike (Mav): Personal information redacted from an attachment in a public forum.
6 REPLIES 6
Mav
Moderator
Moderator
Posts: 20,572
Thanks: 3,868
Fixes: 430
Registered: ‎06-04-2007

Re: My Member Centre Account Is Haywire

@Glenn 

Have you tried disconnecting then reconnecting to the internet as suggested in one of the attachments?

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

tinytaco
Plusnet Help Team
Plusnet Help Team
Posts: 457
Thanks: 63
Fixes: 29
Registered: ‎30-03-2020

Re: My Member Centre Account Is Haywire

Hi there @Glenn Smiley Looks like a system issue, I have raised a task to get this sorted for you here.

Moderator's note by Mike (Mav): The fix has been removed as the issue is ongoing.
 Noor
 Plusnet Help Team
Glenn
Grafter
Posts: 356
Thanks: 5
Registered: ‎12-02-2013

Re: My Member Centre Account Is Haywire

I still can't use my member centre account, this is ridiculous. ☹️

tinytaco
Plusnet Help Team
Plusnet Help Team
Posts: 457
Thanks: 63
Fixes: 29
Registered: ‎30-03-2020

Re: My Member Centre Account Is Haywire

Fix

Hi there @Glenn I have raised the task for you, I will have an update within 48 working hours.

 Noor
 Plusnet Help Team
Glenn
Grafter
Posts: 356
Thanks: 5
Registered: ‎12-02-2013

Re: My Member Centre Account Is Haywire

I got an email this morning, it seems the problem has been fixed and I can use my account normally, thanks.

Mads
Plusnet Help Team
Plusnet Help Team
Posts: 1,870
Thanks: 204
Fixes: 79
Registered: ‎06-08-2018

Re: My Member Centre Account Is Haywire

Glad to hear it's been resolved @Glenn

 

Give us a nudge if you need further assistance,

Thanks. 

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team