My Member Centre Account Is Haywire

[#1]

Went to look in my online account in member centre and got greeted with a message saying payment was unsuccessful, thing is it was successful, payment was taken on the 14th and even got a confirmation email from plusnet.

I even checked billing and it shows as paid, further to this my member centre is completely broken, clicking to view my account information and most other things brings up an error page, billing was the only thing that loaded.

I've attached a few screen shots.....

Moderator's note by Mike (Mav): Personal information redacted from an attachment in a public forum.

[#2]

@Glenn 

Have you tried disconnecting then reconnecting to the internet as suggested in one of the attachments?

[#3]

Hi there @Glenn Looks like a system issue, I have raised a task to get this sorted for you here.

Moderator's note by Mike (Mav): The fix has been removed as the issue is ongoing.

[#4]

I still can't use my member centre account, this is ridiculous. ☹️

[#5 · Accepted solution]

Hi there @Glenn I have raised the task for you, I will have an update within 48 working hours.

[#6]

I got an email this morning, it seems the problem has been fixed and I can use my account normally, thanks.

[#7]

Glad to hear it's been resolved @Glenn. 

Give us a nudge if you need further assistance,

Thanks.