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My Discount Amount Isn't Shown On This Month's Bill.

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Aspiring Pro
Posts: 276
Thanks: 52
Fixes: 3
Registered: ‎31-07-2014

My Discount Amount Isn't Shown On This Month's Bill.

Before I summon up the will to phone, can anyone tell me if discount payments have been discontinued?

We used to get a discount of £5.99 per month but it's not showing on our bill this month.

6 REPLIES 6
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Seasoned Champion
Posts: 1,225
Thanks: 530
Fixes: 25
Registered: ‎07-07-2009

Re: My Discount Amount Isn't Shown On This Month's Bill.

Have you come to the end of a contract period, 12 or 18 months perhaps?  In which case the discount will stop.

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Aspiring Pro
Posts: 276
Thanks: 52
Fixes: 3
Registered: ‎31-07-2014

Re: My Discount Amount Isn't Shown On This Month's Bill.

Thanks for your reply.

No, I took out a 24 month contract in November 2018.

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Aspiring Pro
Posts: 276
Thanks: 52
Fixes: 3
Registered: ‎31-07-2014

Re: My Discount Amount Isn't Shown On This Month's Bill.

Hopefully one of the Staff will pick this up.

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All Star
Posts: 471
Thanks: 318
Fixes: 11
Registered: ‎01-08-2007

Re: My Discount Amount Isn't Shown On This Month's Bill.

@caravanj 

You could PM a staff member if they do not pick it up soon. You can see who is on line here:

https://community.plus.net/

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Plusnet Help Team
Plusnet Help Team
Posts: 204
Thanks: 13
Fixes: 11
Registered: ‎23-12-2019

Re: My Discount Amount Isn't Shown On This Month's Bill.

Fix

Hi @caravanj

 

I am sorry to hear this.

 

I've now provided a response via a ticket on your account.

 

Should you have any further questions, please do let us know!

If this post resolved your issue please click the 'This fixed my problem' button
 Katie C
 Plusnet Help Team
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Aspiring Pro
Posts: 276
Thanks: 52
Fixes: 3
Registered: ‎31-07-2014

Re: My Discount Amount Isn't Shown On This Month's Bill.

Many thanks for your help, the discount is being reinstated.