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My Circular (Denied access)

TORPC
Grafter
Posts: 5,163
Registered: 08-12-2013

My Circular (Denied access)

Quote
Access to component denied
Sorry, you do not have access to the My Circular application at present.

Can you advise when this will be up & running ?Huh
15 REPLIES
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Re: My Circular (Denied access)

I think that it appears on your menu is possibly an error.
jelv (a.k.a Spoon Whittler)
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Re: My Circular (Denied access)

From http://www.plus.net/support/tools/my_circular/my_circular.shtml
Quote
My Circular is available to residential customers and those using Teleworker products. Business customers get a similar but more powerful application called NetAnnounce.
Community Veteran
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Re: My Circular (Denied access)

I have it in the back of my mind that this was another of those extras (like CGI) that was withdrawn from new users.
I've just tried it and it still works.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
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Moderator
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Re: My Circular (Denied access)

I thought that had died off a long time ago, though mine still appears to be active.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Community Veteran
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Re: My Circular (Denied access)

I've never used it in anger, but for me it is still there and still works (just tried sending a test email to myself).
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
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Re: My Circular (Denied access)

Found what I was thinking of: http://community.plus.net/forum/index.php/topic,93797.0.html
However it does say (my bold red):
Quote from: Bob
Please note that this notice refers to our mailing list service only and *does not* apply to either the Net Announce or My Circular services that some customers have access to.

I think we need clarification from Plusnet on this.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
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Acassim
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Re: My Circular (Denied access)

Morning all,
I can confirm that we stopped bundling this with new accounts quite some time ago however if you had it prior to this, you would still keep even when changing account types to the newer packages (unless requested otherwise). In this instance, the account was only signed up in 2013 so wouldn't have been available on any of the products we offered in the sign up journey.
I'll see if I can dig out the date that we decommissioned it however, from memory, I think we just stopped adding it into the bundled services as it wasn't something we had advertised for some years.
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Re: My Circular (Denied access)

In that case
Quote from: jelv
I think that it appears on your menu is possibly an error.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
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pwatson
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Re: My Circular (Denied access)

Not that I'm bothered, it also shows in my Member Centre and doesn't work...  Not so much an error as a left hand, right hand disconnect perhaps?  Wink
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Re: My Circular (Denied access)

That makes a change Tongue
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
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Re: My Circular (Denied access)

Adam, it might be worth modifying the description of My Circular to mention the fact that it is now a legacy tool which is not available to new customers.
Acassim
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Re: My Circular (Denied access)

Agreed, I'll raise it and see if we can get an update in place  Wink
UPDATE - For visibility I've raised this to the Wen Team under PID: 81995
TORPC
Grafter
Posts: 5,163
Registered: 08-12-2013

Re: My Circular (Denied access)

Cheers guys & or gal(s) Smiley
Quote from: Adam
<snip>
the account was only signed up in 2013 so wouldn't have been available on any of the products we offered in the sign up journey.
I'll see if I can dig out the date that we decommissioned it however, from memory, I think we just stopped adding it into the bundled services as it wasn't something we had advertised for some years.

Yes the account was setup in December 2013
Quote from: pwatson
Not that I'm bothered, it also shows in my Member Centre and doesn't work...  Not so much an error as a left hand, right hand disconnect perhaps?   Wink

Same here, although this is what mine currently looks like

Cheers for raising this Adam Smiley
I did not think it was an issue tbh
Acassim
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Re: My Circular (Denied access)

Thanks TORPC,
It's a tough one with it being a legacy service, it's that old that it was never designed to be on some accounts and not other which means everyone will have the link for it but only those with the active component for it will be able to gain access. Ideally the link should only show if you have the component as well as the support page reflecting that this is no longer an active service unless your account was signed up before X date.
Hopefully the request I raised will see some traction soon and we can get the changes implemented  Wink