My Circular (Denied access)

[#1]

Quote

Access to component denied Sorry, you do not have access to the My Circular application at present.

Can you advise when this will be up & running ?

[#2]

I think that it appears on your menu is possibly an error.

[#3]

From http://www.plus.net/support/tools/my_circular/my_circular.shtml

Quote

My Circular is available to residential customers and those using Teleworker products. Business customers get a similar but more powerful application called NetAnnounce.

[#4]

I have it in the back of my mind that this was another of those extras (like CGI) that was withdrawn from new users.
I've just tried it and it still works.

[#5]

I thought that had died off a long time ago, though mine still appears to be active.

[#6]

I've never used it in anger, but for me it is still there and still works (just tried sending a test email to myself).

[#7]

Found what I was thinking of: http://community.plus.net/forum/index.php/topic,93797.0.html
However it does say (my bold red):

Quote from: Bob

Please note that this notice refers to our mailing list service only and *does not* apply to either the Net Announce or My Circular services that some customers have access to.

I think we need clarification from Plusnet on this.

[#8]

Morning all,
I can confirm that we stopped bundling this with new accounts quite some time ago however if you had it prior to this, you would still keep even when changing account types to the newer packages (unless requested otherwise). In this instance, the account was only signed up in 2013 so wouldn't have been available on any of the products we offered in the sign up journey.
I'll see if I can dig out the date that we decommissioned it however, from memory, I think we just stopped adding it into the bundled services as it wasn't something we had advertised for some years.

[#9]

In that case

Quote from: jelv

I think that it appears on your menu is possibly an error.

[#10]

Not that I'm bothered, it also shows in my Member Centre and doesn't work...  Not so much an error as a left hand, right hand disconnect perhaps? 

[#11]

That makes a change

[#12]

Adam, it might be worth modifying the description of My Circular to mention the fact that it is now a legacy tool which is not available to new customers.

[#13]

Agreed, I'll raise it and see if we can get an update in place  
UPDATE - For visibility I've raised this to the Wen Team under PID: 81995

[#14]

Cheers guys & or gal(s)

Quote from: Adam

<snip> the account was only signed up in 2013 so wouldn't have been available on any of the products we offered in the sign up journey. I'll see if I can dig out the date that we decommissioned it however, from memory, I think we just stopped adding it into the bundled services as it wasn't something we had advertised for some years.

Yes the account was setup in December 2013

Quote from: pwatson

Not that I'm bothered, it also shows in my Member Centre and doesn't work...  Not so much an error as a left hand, right hand disconnect perhaps?

Same here, although this is what mine currently looks like

Cheers for raising this Adam
I did not think it was an issue tbh

[#15]

Thanks TORPC,
It's a tough one with it being a legacy service, it's that old that it was never designed to be on some accounts and not other which means everyone will have the link for it but only those with the active component for it will be able to gain access. Ideally the link should only show if you have the component as well as the support page reflecting that this is no longer an active service unless your account was signed up before X date.
Hopefully the request I raised will see some traction soon and we can get the changes implemented