My Broadband contract has changed without my authorisation

[#1]

My Broadband contract which began in Sept 2019 (I have emails which confirm this is an 18 month contract), has now changed to an out of contract price why has this happened? Obviously with the current climate, trying to speak to someone is going to be difficult but with the call centre closed and the chat service unavailable can I someone from Plusnet assist?

[#2]

Hello @SHan,

Thank you for getting in touch and I am sorry for any inconvenience this has caused.

I have checked the account and can see that there has been a billing error, however, I am unable to advise further over the public form and therefore I have created the ticket here with further information.

Please update it if you have any concerns and I will address them for you.