cancel
Showing results for 
Search instead for 
Did you mean: 

My-Account

Grafter
Posts: 51
Thanks: 6
Registered: ‎07-09-2018

My-Account

Cannot access My-Account. Try later keeps coming up. Why?

Nothing listed by PN as maintenance etc

7 REPLIES 7
Seasoned Pro
Posts: 3,125
Thanks: 156
Fixes: 10
Registered: ‎01-06-2010

Re: My-Account

Also my current referrals has disappear from my account? Also cannot view my bills either. What was going on PN?

 

Current Referrals disappear?Current Referrals disappear?View my bills not available?View my bills not available?

All Star
Posts: 529
Thanks: 355
Fixes: 14
Registered: ‎01-08-2007

Re: My-Account

Exactly the same for me on Chrome or Firefox. I've also seen a post that Edge is no better.

This should be flagged up in the Status page. 

I only hope that this is evidence that Plusnet are fixing things....but I won't hold my breath.

I consider that it is unacceptable that Plusnet have yet to comment on these issues with the new billing system that have now been on-going for nearly 4 weeks.

Seasoned Pro
Posts: 3,125
Thanks: 156
Fixes: 10
Registered: ‎01-06-2010

Re: My-Account

Any news on this PN?

All Star
Posts: 529
Thanks: 355
Fixes: 14
Registered: ‎01-08-2007

Re: My-Account

Well, my Current Referrals page is available again, but has not changed from the wrong version that has been there since the new billing system came in - i.e. last referrals all dated before my August bill and N/A against all referrals in the Uninvoiced Referrals Credits column.

Bills and Payments is still not available.

Seasoned Pro
Posts: 3,125
Thanks: 156
Fixes: 10
Registered: ‎01-06-2010

Re: My-Account

Overall very disappointed with lack of PN support. No ones seem bother to answer it.

Grafter
Posts: 51
Thanks: 6
Registered: ‎07-09-2018

Re: My-Account

Access to billing has been restored, but no comment from PN as to reason for loss.

Also no correction to double billing problems raised earlier.

Only a few days grace left now before PN say they will limit my service.

What a shambles; perhaps some goodwill gesture from PN would be in order, before Ofcom take action again!

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: My-Account

 

 

Hi @rippedoffme

 

Thanks for getting in touch.

 

I can see that we've picked up your billing issue on a ticket here and are in the process of getting that resolved. As soon as we have further updates, we'll populate the ticket accordingly.

 

Thanks for your patience whilst we get this resolved.

 

Best wishes

 

Dave