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My Account - Add-ons - 'Unable to change service' error message

danlay
Newbie
Posts: 3
Registered: ‎04-04-2020

My Account - Add-ons - 'Unable to change service' error message

 

I'm trying to add a static IP to my account but I get the following error message:

Unable to change service

You can't change your products for the moment, you have an order which is currently being processed. Please try again later.

 

I'm also seeing this on the my account homepage:

An error has occurred

You can't change your products for the moment, you have an order which is currently being processed. Please try again later.

 

Its always been like this, I switched from Sky in December last year.

 

I've tried calling support but it's not possible to speak to anyone about this, the call just hangs up after mentioning this forum.

 

3 REPLIES 3
dvorak
Moderator
Moderator
Posts: 25,037
Thanks: 4,565
Fixes: 1,165
Registered: ‎11-01-2008

Re: My Account - Add-ons - 'Unable to change service' error message


Moderators Note


This topic has been moved from Fibre to My Account / Billing

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If it fixed it click 'This fixed my problem'
D0N
Newbie
Posts: 3
Registered: ‎09-04-2020

Re: My Account - Add-ons - 'Unable to change service' error message

I have the same issue...    I can't speak to anyone on the phone, live chat is essentially a repeat of the phone experience, and My Account also says "

Unable to change service

danlay
Newbie
Posts: 3
Registered: ‎04-04-2020

Re: My Account - Add-ons - 'Unable to change service' error message

I have since managed to speak to someone about this. I called in the evening last week.

They advised that there was some kind of ongoing problem with the dashboard but he was able to help me apply the add-on over the phone.