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My 86yr old father is being fleeced!

padraig67
Hooked
Posts: 5
Thanks: 1
Registered: ‎19-09-2018

My 86yr old father is being fleeced!

Please Community my elderly father is really ill as he has taken a bad stroke and has limited movement and speech. I'm trying to be Fu£&12g calm here. Please tell me he has recently signed up with lots of hassle and was promised only to pay £19.99pm.. NO LINE RENTAL!
NOW ITS AROUND £54.00PM CHARGING HIM FOR LINE RENTAL.
He is so sad as this is his lifeline.
He has no clue about broadband... Can you please advise me as same.
Kenny his son....

Moderator's note by Mike (Mav): All caps title/text edited as per Forum rules.

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7 REPLIES 7
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,199
Thanks: 467
Fixes: 127
Registered: ‎27-04-2007

Re: MY 86YR OLD FATHER IS BEING FLEECED!

Hi there, I'm really sorry to hear about your father and the difficulties you're going through. 

 

I can help you with this, please send me a PM including the username for the account in question. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Marksfish
Seasoned Pro
Posts: 1,010
Thanks: 258
Fixes: 4
Registered: ‎22-11-2014

Re: MY 86YR OLD FATHER IS BEING FLEECED!

Sorry, I can't help, but can I suggest removing the phone number from the screenshot? Hope you get it sorted.

Mark

padraig67
Hooked
Posts: 5
Thanks: 1
Registered: ‎19-09-2018

Re: MY 86YR OLD FATHER IS BEING FLEECED!

God thank you so much. My dad has so little money but needs broadband to keep in touch with his sisters and daughter in the USA. I am visually impaired too. His user name is [Removed].

Moderator's note by Dick (Strat): Personal information removed from a public forum (to an area that staff can see).

padraig67
Hooked
Posts: 5
Thanks: 1
Registered: ‎19-09-2018

Re: MY 86YR OLD FATHER IS BEING FLEECED!

Sorry Mark I can't see it too well.
padraig67
Hooked
Posts: 5
Thanks: 1
Registered: ‎19-09-2018

Re: MY 86YR OLD FATHER IS BEING FLEECED!

Mark how do I take down screenshot pkease
Marksfish
Seasoned Pro
Posts: 1,010
Thanks: 258
Fixes: 4
Registered: ‎22-11-2014

Re: MY 86YR OLD FATHER IS BEING FLEECED!

Top right of the post in question and click on post options/ edit post. You should be able to delete it from there.

Mark

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,218
Thanks: 236
Fixes: 52
Registered: ‎22-01-2018

Re: MY 86YR OLD FATHER IS BEING FLEECED!

Thanks for getting in touch @padraig67.

 

I have looked into this for you and replied here via the account due to it containing account specific information.

 

Please get back to us if you need any further assistance.

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team