My £75 REWARD CARD, please help

[#1]

Hi there, 

I finally got my £75 pre loaded reward card in the post the other day which I I'm very happy about. However I was under the impression when I first joined that I'd be able to spend this money towards my bill to lower the cost each month, both my boyfriend and I had a look into this before we even joined but I can't seem to find anywhere where you can actually do this. Have we misunderstood the situation or does anyone know how to do it? Very grateful for any help. 

Best, Emma

[#2]

Moderators Note

This topic has been moved from ADSL Broadband to My Account / Billing

[#3]

Hi there @EMMAHULTMAN I am glad to hear you've got your card, if you wanted to use this against your bills then you'd have to take manual card payments against the balance on the account.