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Multiple charges for adding static IP

FIXED
edwh
Grafter
Posts: 39
Thanks: 15
Registered: ‎16-10-2015

Multiple charges for adding static IP

So I added a static IP address a few weeks ago but the wizard had a problem and it took a few attempts to complete successfully. I now find I've got five more charges for adding the static IP applied on my bill than the successful one. Could someone take a look and credit back the extra ones please? Many thanks.

1 REPLY 1
Mads
Plusnet Help Team
Plusnet Help Team
Posts: 1,873
Thanks: 205
Fixes: 79
Registered: ‎06-08-2018

Re: Multiple charges for adding static IP

Fix

Hello @edwh, thanks for getting in touch and sorry to hear about the overcharge. I have created a ticket here with a bit more info for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team