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Multiple billing errors since re-contract

FIXED
dgilbert2
Rising Star
Posts: 101
Thanks: 11
Fixes: 2
Registered: ‎17-11-2017

Multiple billing errors since re-contract

I re-contracted from 1st July and agreed a new monthly price, which was also confirmed in forum post;

https://community.plus.net/t5/My-Account-Billing/Missing-bill-after-contract-renewal/m-p/1652455#M42...

 

I received no bill in July so my August bill covers 2 months, which has the following errors;

 

1) The broadband discount is showing for 1st July but NOT 1st August.

2) Even when the discount above is applied, it does not align with the agreed total each month as per the new contract, see Question #191608319.

 

Could someone please review this and bring the total monthly price in line with the agreed contract going forward and also arrange a refund for the August bill over payment (£15.97).

 

thanks.

9 REPLIES 9
ellythemoo
Grafter
Posts: 28
Thanks: 10
Registered: ‎19-09-2018

Re: Multiple billing errors since re-contract

Good luck with this - I recontracted back in February and am still getting the wrong bill. I have cancelled my direct debit. Sad

dgilbert2
Rising Star
Posts: 101
Thanks: 11
Fixes: 2
Registered: ‎17-11-2017

Re: Multiple billing errors since re-contract

Could one of the PN staff members please look at this for me?

HarryB
Community Gaffer
Community Gaffer
Posts: 5,179
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Registered: ‎25-03-2015

Re: Multiple billing errors since re-contract

Hi @dgilbert2, I'm sorry to see the discounts aren't quite right on your recent invoice.

 

I've re-applied the discounts to your account to try and correct this moving forward and have issued a refund to cover the missing amount from your recent invoice, in line with the discounts outlined on the ticket you have mentioned.

 

I have sent confirmation of this via your account Here.

 

I hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
dgilbert2
Rising Star
Posts: 101
Thanks: 11
Fixes: 2
Registered: ‎17-11-2017

Re: Multiple billing errors since re-contract

@HarryB  thank you for your help on this. Could you or one of your colleagues also see my reply to question #192779775 as unfortunately there remains a problem.

 

thanks

LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 1,384
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Registered: ‎07-12-2017

Re: Multiple billing errors since re-contract

Hi dgilbert2, I have picked up the ticket and added a further reply for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
dgilbert2
Rising Star
Posts: 101
Thanks: 11
Fixes: 2
Registered: ‎17-11-2017

Re: Multiple billing errors since re-contract

Thank you LaurenB, fingers crossed now that my September bill will be all sorted as expected Smiley

LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 1,384
Thanks: 247
Fixes: 59
Registered: ‎07-12-2017

Re: Multiple billing errors since re-contract

Fix

No worries @dgilbert2, I have moved the ticket to my personal work pool so that I can monitor the September bill for you to ensure it's correct.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
dgilbert2
Rising Star
Posts: 101
Thanks: 11
Fixes: 2
Registered: ‎17-11-2017

Re: Multiple billing errors since re-contract

@LaurenB  many thanks for your latest ticket update, ensuring that my September bill was correct.

 

The work you have done to resolve all this is very much appreciated.

Mads
Plusnet Help Team
Plusnet Help Team
Posts: 1,871
Thanks: 204
Fixes: 79
Registered: ‎06-08-2018

Re: Multiple billing errors since re-contract

That feedback has been along! Glad to hear its resolved for you @dgilbert2.

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team