Multiple billing errors since re-contract
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- Re: Multiple billing errors since re-contract
02-08-2019 6:13 AM - edited 02-08-2019 6:25 AM
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I re-contracted from 1st July and agreed a new monthly price, which was also confirmed in forum post;
I received no bill in July so my August bill covers 2 months, which has the following errors;
1) The broadband discount is showing for 1st July but NOT 1st August.
2) Even when the discount above is applied, it does not align with the agreed total each month as per the new contract, see Question #191608319.
Could someone please review this and bring the total monthly price in line with the agreed contract going forward and also arrange a refund for the August bill over payment (£15.97).
thanks.
Fixed! Go to the fix.
Re: Multiple billing errors since re-contract
02-08-2019 9:11 AM
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Good luck with this - I recontracted back in February and am still getting the wrong bill. I have cancelled my direct debit.
Re: Multiple billing errors since re-contract
02-08-2019 9:39 PM
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Could one of the PN staff members please look at this for me?
Re: Multiple billing errors since re-contract
03-08-2019 12:24 PM
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Hi @dgilbert2, I'm sorry to see the discounts aren't quite right on your recent invoice.
I've re-applied the discounts to your account to try and correct this moving forward and have issued a refund to cover the missing amount from your recent invoice, in line with the discounts outlined on the ticket you have mentioned.
I have sent confirmation of this via your account Here.
I hope this helps.
Re: Multiple billing errors since re-contract
03-08-2019 3:47 PM
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@HarryB thank you for your help on this. Could you or one of your colleagues also see my reply to question #192779775 as unfortunately there remains a problem.
thanks
Re: Multiple billing errors since re-contract
04-08-2019 4:00 PM
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Re: Multiple billing errors since re-contract
04-08-2019 4:31 PM - edited 04-08-2019 4:32 PM
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Thank you LaurenB, fingers crossed now that my September bill will be all sorted as expected
04-08-2019 6:52 PM
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No worries @dgilbert2, I have moved the ticket to my personal work pool so that I can monitor the September bill for you to ensure it's correct.
Re: Multiple billing errors since re-contract
04-09-2019 6:21 AM
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@LaurenB many thanks for your latest ticket update, ensuring that my September bill was correct.
The work you have done to resolve all this is very much appreciated.
Re: Multiple billing errors since re-contract
04-09-2019 12:24 PM
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