Multiple billing emails
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Multiple billing emails
04-10-2018 6:17 AM
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I've just had two identical emails about my bill for this month?
Am I going to be billed twice?
If not, multiple emails generated for bills is one to add to the bug backlog.
Cheers
Re: Multiple billing emails
04-10-2018 8:44 AM
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I have always received 2 emails every month, 1 to my usual PlusNet address and 1 to the default "postmaster@username.plus.com" . It doesn't mean you will be billed twice.
Re: Multiple billing emails
04-10-2018 9:24 AM - edited 04-10-2018 9:25 AM
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Same story here. I always get two emails - one for postmaster and one for me, but this month I've had four emails - two each for postmaster and me.
Hopefully just a glitch with the new billing system but I will be keeping a close eye on my account to make sure I don't get billed twice!
Re: Multiple billing emails
04-10-2018 4:35 PM
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Hi @ScottStorey,
Sorry for any confusion this may have caused. This doesn't seem to be indicative of the bill being charged multiple times and seems to be down to the notification email duplicating on being sent out, but please let us know if this happens again or if any further issues occur with the bill in general and we'll be happy to investigate further.
Re: Multiple billing emails
04-10-2018 7:43 PM
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The issue is as @phile has described. Postmaster will receive two emails and personal email will receive two emails.
@TheMightyAJ can you confirm this has been raised to the development team as a bug to be prioritised and resolved?
You have two straight examples from two separate people.
Cheers
Re: Multiple billing emails
05-10-2018 10:29 AM
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Re: Multiple billing emails
05-10-2018 1:32 PM
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Hi Scott,
At least you received an email … I have not seen one, possibly because my referral credits exceed the cost … suggesting that an email is only sent if there is something to pay?
What have you been billed twice for? The whole bill or just LRS?
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Re: Multiple billing emails
05-10-2018 3:29 PM
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Hi,
I also have had two identical emails about my bill for this month,3hours apart. It doesn't help that they are severely wrong.
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