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Multiple attempts to pay

cbcadm
Hooked
Posts: 7
Registered: ‎30-10-2017

Multiple attempts to pay

Any idea why it took multiple attempts to pay for my package. i.e. press the submit (i think) button and it would grey out then return to lit-up after a few seconds. No message if payment had been successful or failed just a change in button colour.

 

Eventually browsing in a new window showed that payment had been made i.e. I couldn't place an order.

2 REPLIES 2
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,574
Thanks: 10,294
Fixes: 1,600
Registered: ‎21-04-2017

Re: Multiple attempts to pay

Hi there.

I'm not sure why that's occurred but it looks like an account has been created in the end. Thumbs_Up

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
cbcadm
Hooked
Posts: 7
Registered: ‎30-10-2017

Re: Multiple attempts to pay

Yes, like I said, opening a new window confirmed payment had been successful; just confused as to why it didn't confirm on the actual order page.