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Moving to extra broadband

jwm
Newbie
Posts: 6
Registered: 30-05-2012

Moving to extra broadband

I've recently joined Plusnet and I have value broadband free for six months at £6.50 per month and evening and weekend calls for which I've paid a year in advance.
There was a problem recently when £6.50 was taken for my broadband by direct debit but it has now been refunded.
My question now is - I'm thinking of changing to Extra Broadband with the 60gb allowance and I'm wondering if this will make your billing system explode!!?
I should now be paying nothing for the next five months for my broadband but I'm concerned that if I choose Extra Broadband rather than pay £5.00 per month for 5 months and then the full £11.49 per month, your system will start to charge me the full £11.49 for each of the next five months!
Are you able to reassure me that you system can cope with this and that I'll only have to pay £5 per month for the next five months?
2 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Moving to extra broadband

It won't do it automatically I believe.
The discount will need to be manually reapplied
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Moving to extra broadband

Hi there,
It's as Jim says, though the system will output a ticket to our CSC with details of the discounts that should be readded. If you wish though just post in here when you've requested the change (or it's been done) and we'll go in there and make sure the discounts go back on for you.