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Moving to extra broadband
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Moving to extra broadband
30-06-2012 7:31 PM
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I've recently joined Plusnet and I have value broadband free for six months at £6.50 per month and evening and weekend calls for which I've paid a year in advance.
There was a problem recently when £6.50 was taken for my broadband by direct debit but it has now been refunded.
My question now is - I'm thinking of changing to Extra Broadband with the 60gb allowance and I'm wondering if this will make your billing system explode!!?
I should now be paying nothing for the next five months for my broadband but I'm concerned that if I choose Extra Broadband rather than pay £5.00 per month for 5 months and then the full £11.49 per month, your system will start to charge me the full £11.49 for each of the next five months!
Are you able to reassure me that you system can cope with this and that I'll only have to pay £5 per month for the next five months?
There was a problem recently when £6.50 was taken for my broadband by direct debit but it has now been refunded.
My question now is - I'm thinking of changing to Extra Broadband with the 60gb allowance and I'm wondering if this will make your billing system explode!!?
I should now be paying nothing for the next five months for my broadband but I'm concerned that if I choose Extra Broadband rather than pay £5.00 per month for 5 months and then the full £11.49 per month, your system will start to charge me the full £11.49 for each of the next five months!
Are you able to reassure me that you system can cope with this and that I'll only have to pay £5 per month for the next five months?
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Re: Moving to extra broadband
30-06-2012 8:29 PM
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It won't do it automatically I believe.
The discount will need to be manually reapplied
The discount will need to be manually reapplied
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Re: Moving to extra broadband
03-07-2012 11:15 AM
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Hi there,
It's as Jim says, though the system will output a ticket to our CSC with details of the discounts that should be readded. If you wish though just post in here when you've requested the change (or it's been done) and we'll go in there and make sure the discounts go back on for you.
It's as Jim says, though the system will output a ticket to our CSC with details of the discounts that should be readded. If you wish though just post in here when you've requested the change (or it's been done) and we'll go in there and make sure the discounts go back on for you.
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(268 Views)
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