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Moving to Sky or Talktalk

maranello
Aspiring Pro
Posts: 972
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Registered: 11-01-2008

Moving to Sky or Talktalk

Just out of interest, does moving from a BT line to Sky or Talktalk always incur a cessation charge, i.e. do these providers exclusively use LLU, or are there likely to be any exchanges where it is more cost-effective to lease BT lines?

My other car isn't a Ferrari
7 REPLIES
Superuser
Superuser
Posts: 11,081
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Registered: 22-08-2007

Re: Moving to Sky or Talktalk

If you move to a LLU provider, you can expect to receive a £30 cessation charge raised by BTw just because you want to leave BT's WBC network.  Note this has nothing to do with the line used - it will be the same line, just terminated differently within the exchange.

DaveyH
Seasoned Pro
Posts: 1,396
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Registered: 15-11-2012

Re: Moving to Sky or Talktalk

Though as I've mentioned previously, I've migrated from BTw to LLU services and vice versa multiple times and never been charged a cessation fee for doing so.

Tagger
Grafter
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Registered: 28-02-2017

Re: Moving to Sky or Talktalk

There's no cease charge provided that you are still using an Openreach line.  it doesn't matter who owns the kit at the exchange.

 

Which means you only pay a cease charge if you move to Virgin Media, or cease the line entirely.

Community Veteran
Posts: 1,344
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Registered: 13-08-2015

Re: Moving to Sky or Talktalk

@Tagger sorry, but you are wrong, a move to an LLU can mean a £30 charge.

Plusnet Help Team
Plusnet Help Team
Posts: 6,328
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Registered: 21-04-2017

Re: Moving to Sky or Talktalk

Hi there,

 

Moving from Plusnet to Sky or TalkTalk does not necessarily always mean the cessation charge is applicable.

In some exchanges, they don't use LLU equipment.

It really all depends on the cease code that comes through to us after the service has left, that defines whether the cessation charge is applicable or not.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
ghos7
Grafter
Posts: 50
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Registered: 03-09-2016

Re: Moving to Sky or Talktalk

ive moved to sky and you charged me a cessation charge. and im still being billed for services with you even though i left over a month ago 😆 

Plusnet Help Team
Plusnet Help Team
Posts: 4,125
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Registered: 25-03-2015

Re: Moving to Sky or Talktalk

@ghos7 - I've responded over on your other thread.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team