Moving to Sky or Talktalk
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Moving to Sky or Talktalk
17-05-2017 1:28 PM
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Just out of interest, does moving from a BT line to Sky or Talktalk always incur a cessation charge, i.e. do these providers exclusively use LLU, or are there likely to be any exchanges where it is more cost-effective to lease BT lines?
Re: Moving to Sky or Talktalk
17-05-2017 4:28 PM
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If you move to a LLU provider, you can expect to receive a £30 cessation charge raised by BTw just because you want to leave BT's WBC network. Note this has nothing to do with the line used - it will be the same line, just terminated differently within the exchange.
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Re: Moving to Sky or Talktalk
17-05-2017 4:48 PM - edited 17-05-2017 4:51 PM
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Though as I've mentioned previously, I've migrated from BTw to LLU services and vice versa multiple times and never been charged a cessation fee for doing so.
Re: Moving to Sky or Talktalk
17-05-2017 10:01 PM
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There's no cease charge provided that you are still using an Openreach line. it doesn't matter who owns the kit at the exchange.
Which means you only pay a cease charge if you move to Virgin Media, or cease the line entirely.
Re: Moving to Sky or Talktalk
17-05-2017 11:58 PM
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@Tagger sorry, but you are wrong, a move to an LLU can mean a £30 charge.
Re: Moving to Sky or Talktalk
18-05-2017 11:01 AM
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Hi there,
Moving from Plusnet to Sky or TalkTalk does not necessarily always mean the cessation charge is applicable.
In some exchanges, they don't use LLU equipment.
It really all depends on the cease code that comes through to us after the service has left, that defines whether the cessation charge is applicable or not.
Re: Moving to Sky or Talktalk
11-07-2017 8:59 AM
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ive moved to sky and you charged me a cessation charge. and im still being billed for services with you even though i left over a month ago 😆
Re: Moving to Sky or Talktalk
11-07-2017 12:39 PM
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@ghos7 - I've responded over on your other thread.
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