Moving to Plus Net - Should I be worried?

[#1]

I signed up to move my Phone and Unlimited Fibre Broadband to PlusNet on the 5th December.  I got the usual message that this would take 7-14 days.  Fair enough.
After taking my £150 I did not hear a thing from them, getting nervous on the 20th I raised a ticket and a couple of days later was send an SMS giving today (3rd) as the date my broadband would move over.  Guess what - Nothing has happened.
I realise its been Christmas and a lot of staff would be off - But I'm not getting any communication from them (Other than an SMS which they didn't deliver on today).
The new router did arrive on the 31st.
I'm already a BT fibre customer so shouldn't need an engineer visit.
Is this the sort of service everyone else is getting? 
If they are this bad now - What on earth will they be once the service is live?  Anyone else had similar problems? 
I had such high hopes for them and feel seriously let down already. 

[#2]

The Digital Care Team who monitor the forum and would check on your order's progress won't be back in the office until Monday.

[#3]

As above, unless a member of the DCT is doing a bit of overtime you will probably receive a reply from them on Monday.
Have you double checked for any tickets relating to the install ? You'll need to log into the member centre but worth checking.
http://www.plus.net/my.html?action=questions
If something has been cancelled or a date moved, it should be in there as it's pretty comprehensive.
Fingers crossed you get it all sorted - I've had no major issues in the last year but hiccups do seem to happen - especially if BT Openreach need to get involved for any reason.

[#4]

As another thought, BT FTTC uses mainly the same equipment as the PN FTTC. You can even use the BT Homehub on the PN system. May be a stab in the dark but have you checked if your IP has changed to a Plusnet assigned one ? It may have been so seamless that you haven't noticed or then again I may be talking a load of rubbish lol.

[#5]

Thanks for the quick responses - much appreciated.
PicBits:
I Still have a BT IP Address according to http://www.whatismyip.com/.
I read up on the Home Hub a bit as I did intend on using it (Provided BT doesn't ask for it back - It seems better than the one Plus Net send out).  Apparently Ill need to enter my PlusNet username and password to get it to work with PlusNet.  Fair enough. Obviously I haven't done this yet as my BT connection is still live.
Checked the URL you provided  - No Updates since the 19th December.
Strat:
I Realised it will probably be Monday before I get a response from Plus net - thanks though. I figured it was worth seeing what comments I got back from other users.

[#6]

They'll get you sorted one way or another, sometimes you just have to be a little patient with PN as they are a little too busy for their own good at the moment (hence why they are opening a second call centre to sort out the current support call wait times).
On the plus side, they tend to get things sorted reasonably quickly once picked up on the forums

[#7]

Aye, as a former Plusnet Employee, the digital care team will certainly sort this out for you
Hopefully it goes smoothly from here for you!

[#8]

Bump - Can anyone on the Digital Care team help me?
If I call support im told my line is still be provisioned and then it hangs up.

[#9]

I'm having a similar issue, signed up on the 13th of december, used my MAC from BT,  the payment was taken from my account soon after. Haven't heard a thing since receiving the welcome letter.
I've also opened a ticket.