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Moving to BT Full Fibre Problem

FIXED
tommyshovell
Newbie
Posts: 4
Registered: ‎24-05-2023

Moving to BT Full Fibre Problem

I notified Plus Net 25/05 that I wished to move broadband & phone to BT. They agreed to waive termination fees if the move happened within 30 days. I signed up with BT the same day and was given an install date of 09/06- today. On arrival the Openreach engineer has discovered no duct to the house (despite wholesale checker stating otherwise) and has told me I will have to wait for civils to come and dig a new trench and lay a new duct. My question is if this takes longer than 30 days will I be penalised?
1 REPLY 1
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,950
Thanks: 1,562
Fixes: 481
Registered: ‎01-01-2012

Re: Moving to BT Full Fibre Problem

Fix

Hi @tommyshovell 

I'm sorry to hear that your order with BT has been delayed.

If you're getting close to the end of the 30 days just give us a call and we can extend the window again 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team