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Moving out of the country so need to cancel my broadband

spamyan
Newbie
Posts: 1
Registered: ‎04-04-2020

Moving out of the country so need to cancel my broadband

Hi

As your phone service is not accepting calls, your online chat is offline and your twitter account only sends template replies, how do I cancel my service today, Sat 4th April?

Best

Jannick

1 REPLY 1
Baldrick1
Seasoned Hero
Posts: 6,178
Thanks: 2,722
Fixes: 182
Registered: ‎30-06-2016

Re: Moving out of the country so need to cancel my broadband

@spamyan 

Unless you ring in or a Plusnet staffer comes along, picks up this post and raises a ticket for you you will not cancel today. The phone lines are working. If you’re advised to come here it’s because there’s an unacceptably long queue so you will need to ring back at another time.

Another option is to write in see. http://www.plus.net/support/pdf/plusnet_cancellation_form.pdf