Moving out and Need to Leave PlusNet

gcpatty · ‎30-08-2017

Hi there,

I've just finished uni and have moved out of my student flat so I would need to leave PlusNet completely and end my connection. I was wondering what the best way is to go about terminating everything. I will not be taking my broadband anywhere else.

Thanks!

Townman · ‎22-08-2007

Just call the support number and select the option for "I am thinking of leaving". They will sort everything for you. If you are still within your minimum contract term, you will have early termination charges to pay.

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gcpatty · ‎30-08-2017

Hi there,

Thanks for the quick reply! Can you remind me of the support number? Just so I'm on the right track.

Thanks again.

Townman · ‎22-08-2007

Customer options

0800 013 2632 (from within the UK)
+44 330 123 9197 (from abroad)

8am - 8pm Monday to Friday
9am - 7pm Saturday
9am - 6pm Sunday

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.