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Moving house - currently on unusual FTTC trial package

charltjr
Grafter
Posts: 50
Thanks: 7
Registered: 21-08-2009

Moving house - currently on unusual FTTC trial package

Hi,
Thought I'd ask via the forum as my situation is a bit unusual and with all respect to the support guys they may not necessarily be aware of the situation, easier to explain it here (I think!).
I was in the FTTC trial so got the FTTC package at the same rate as my old Extra 60Gb broadband. When the trial ended PN kindly continued this so I've been getting FTTC at the same rate I used to pay for my old package.
Can I carry this deal over to my new house, or is it a gonner? The new house is in an FTTC area too.
Thanks,
John
3 REPLIES
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Moving house - currently on unusual FTTC trial package

Hi John,
I'm sure we'd be able to arrange that, you'd need to contact our house moves team in the first instance and if you drop one of us a message we'll sort the rest out for you.
Chris
charltjr
Grafter
Posts: 50
Thanks: 7
Registered: 21-08-2009

Re: Moving house - currently on unusual FTTC trial package

Thanks Chris,
Much appreciated.
Will be in touch at the appropriate time.
Cheers,
John
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Moving house - currently on unusual FTTC trial package

Hi there,
Just to add to the above, it's probably best to give us at least a couple of weeks notice if possible in order to ensure sufficient time to get the orders placed and progressed.