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Moving house - currently on unusual FTTC trial package
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Moving house - currently on unusual FTTC trial package
23-05-2013 6:06 PM
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Hi,
Thought I'd ask via the forum as my situation is a bit unusual and with all respect to the support guys they may not necessarily be aware of the situation, easier to explain it here (I think!).
I was in the FTTC trial so got the FTTC package at the same rate as my old Extra 60Gb broadband. When the trial ended PN kindly continued this so I've been getting FTTC at the same rate I used to pay for my old package.
Can I carry this deal over to my new house, or is it a gonner? The new house is in an FTTC area too.
Thanks,
John
Thought I'd ask via the forum as my situation is a bit unusual and with all respect to the support guys they may not necessarily be aware of the situation, easier to explain it here (I think!).
I was in the FTTC trial so got the FTTC package at the same rate as my old Extra 60Gb broadband. When the trial ended PN kindly continued this so I've been getting FTTC at the same rate I used to pay for my old package.
Can I carry this deal over to my new house, or is it a gonner? The new house is in an FTTC area too.
Thanks,
John
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Re: Moving house - currently on unusual FTTC trial package
24-05-2013 9:30 AM
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Hi John,
I'm sure we'd be able to arrange that, you'd need to contact our house moves team in the first instance and if you drop one of us a message we'll sort the rest out for you.
Chris
I'm sure we'd be able to arrange that, you'd need to contact our house moves team in the first instance and if you drop one of us a message we'll sort the rest out for you.
Chris
Message 2 of 4
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Re: Moving house - currently on unusual FTTC trial package
24-05-2013 11:56 PM
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Thanks Chris,
Much appreciated.
Will be in touch at the appropriate time.
Cheers,
John
Much appreciated.
Will be in touch at the appropriate time.
Cheers,
John
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Re: Moving house - currently on unusual FTTC trial package
28-05-2013 11:17 AM
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Hi there,
Just to add to the above, it's probably best to give us at least a couple of weeks notice if possible in order to ensure sufficient time to get the orders placed and progressed.
Just to add to the above, it's probably best to give us at least a couple of weeks notice if possible in order to ensure sufficient time to get the orders placed and progressed.
Message 4 of 4
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