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Moving house but it's not a typical move

superuser
Grafter
Posts: 74
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Registered: ‎10-10-2015

Moving house but it's not a typical move

I'm moving. Probably end of March to Mid April

Only I may have to move to rented as my new permanent home is not yet fixed and may be as late as June/July 17

What are my options? Close my account and start again? Other?

6 REPLIES
Plusnet Staff
Plusnet Staff
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Registered: ‎22-08-2015

Re: Moving house but it's not a typical move

I think the only option would be to close your account and then sign up as a new customer once you're in your new permanent home.

 

I'd probably advise though giving our House Moves team a call on 0800 013 2632 (Selecting option 1, then option 1) to discuss this further as they may have other options for you.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
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 Anoush Mortazavi
 Plusnet Staff
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Re: Moving house but it's not a typical move

would one possibility be to downgrade to an email only account and then resurrect it at the new address - if they want to keep the existing account and emails

Plusnet Staff
Plusnet Staff
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Registered: ‎22-08-2015

Re: Moving house but it's not a typical move

If they have a Plusnet email address they want to retain, the option of downgrading to Mail Only for £1.69 per month is there. We wouldn't be able to upgrade it back to Broadband/Phone. In that instance, we would create a new account.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
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 Anoush Mortazavi
 Plusnet Staff
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Re: Moving house but it's not a typical move

why as that implies that once downgraded it can't be upgraded again - a house move is surely not relevant as the account would no longer be tied to a telephone line/number as there would have been a cease of service

OFF TOPIC - I see the legal page still shows the higher number

Plusnet Help Team
Plusnet Help Team
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Registered: ‎25-03-2015

Re: Moving house but it's not a typical move


Oldjim wrote:

why as that implies that once downgraded it can't be upgraded again

While not impossible, we wouldn't change an account from mail to re-add a broadband component as this cause cause problems with the connection and billing, as such we'd request a new account is signed up if the OP decides to go the route of keeping the previous account open on an email only basis.

 


Oldjim wrote:

OFF TOPIC - I see the legal page still shows the higher number

I'm looking in to this further.




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 Harry Beesley
 Plusnet Help Team
Plusnet Staff
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Registered: ‎22-08-2015

Re: Moving house but it's not a typical move

Just reading my last post once more, apologies I meant to say £1.06 per month.

 

We'll chase this up again.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff