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Moving house, but email says I'm leaving Plusnet?

westleighjones
Interested
Posts: 2
Registered: ‎13-07-2020

Moving house, but email says I'm leaving Plusnet?

I'm moving house, so I called Plusnet to move my Phone and broadband account to my new house. It's only down the street, so I definitely want to keep my telephone number. I got through and arranged it all, or so I thought. Since the call this morning, I've received 11 (eleven!) emails from Plusnet about the changes to my account.

My problems are two-fold. Firstly, one email says that the line will be installed 6 days after I move. I don't know why this is necessary as there is a landline there already using BT Openreach.

Secondly, and more worryingly, the last email I received says that another provider has contacted Plusnet to say I'm leaving and I'm liable for £141 in early exit fees. This is news to me! Of course, I now can't get through to Plusnet to clear this up.

Can anyone help me with this problem?

1 REPLY 1
LordFoul
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 779
Fixes: 32
Registered: ‎06-08-2018

Re: Moving house, but email says I'm leaving Plusnet?

Hi Westleigh,

 

Thanks for getting in touch, I appreciate your query.

 

I called you to discuss your house move and have confirmed all details discussed here.

 

If you need any further assistance, please let me know.

 

Thanks - LF