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Moving house and giving notice

FIXED
Swipe
Grafter
Posts: 45
Thanks: 6
Fixes: 2
Registered: ‎30-05-2010

Moving house and giving notice

I will be moving house shortly after my contract expires to a place where I currently have a BB contract with Plusnet. I'm just wondering how much notice will I have to give? I'm aware of the £30 cessation charge.

 

2 REPLIES 2
TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 2,131
Thanks: 303
Fixes: 110
Registered: ‎26-03-2018

Re: Moving house and giving notice

Fix

Hi @Swipe,

It'd be best to give us at least 2 weeks notice, though any additional notice doesn't go amiss.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
MisterW
Superuser
Superuser
Posts: 10,741
Thanks: 3,189
Fixes: 238
Registered: ‎30-07-2007

Re: Moving house and giving notice

I'm aware of the £30 cessation charge.

I understood that the cessation charge had been scrapped a couple of years ago.

https://community.plus.net/t5/My-Account-Billing/Cessation-charge/td-p/1590611

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.