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Moving homes where my package cant be supplied

snadge
Rising Star
Posts: 75
Thanks: 9
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Registered: 10-12-2016

Moving homes where my package cant be supplied

Can anyone tell me what the score is here when your moving into a property where there is no FTTC whatsoever (which I find hard to believe where it is situated), but according to plusnet they can only supply 10MB ADSL, and I currently get 40MB FTTC from Plusnet - 7 months into my contract?

 

thanks

5 REPLIES
SpendLessTime
Aspiring Hero
Posts: 2,493
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Registered: 21-09-2009

Re: Moving homes where my package cant be supplied

Well you either

  1. cancel your fttc contract paying the early termination fees
  2. take out a new contract for an ADSL contract at the new house at no extra cost 
  3. pay £65 for a house move and get a ADSL contract which runs for the rest of your existing contract period
  4. if the new price rise affects you then the cancel will be free of early exit fees if you do it quickly, just a line cessation fee of £30

Edit to correct house move costs

Plusnet Help Team
Plusnet Help Team
Posts: 7,305
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Registered: 21-04-2017

Re: Moving homes where my package cant be supplied

Hi there @snadge I am sorry to hear we're unable to supply you with fibre broadband at your new address. Pretty much what @SpendLessTime has advised except the house move fee is £65 not £40.

 

Let us know if you have any further questions.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
SpendLessTime
Aspiring Hero
Posts: 2,493
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Registered: 21-09-2009

Re: Moving homes where my package cant be supplied

Ops I was working from memory before my morning coffee kicked in Wink

Community Veteran
Posts: 5,237
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Registered: 16-10-2014

Re: Moving homes where my package cant be supplied

@SpendLessTime, that's never a good idea. Wink

snadge
Rising Star
Posts: 75
Thanks: 9
Fixes: 2
Registered: 10-12-2016

Re: Moving homes where my package cant be supplied

I would rather terminate for £30 than have to drop from 40/2 Fibre for £23 (special offer in December) to 10/1 ADSL for £20

 

the only Fibre option at the property is Virgin Cable 100/6 at £32 month

 

thanks for the info guys