Moving homes where my package cant be supplied
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Moving homes where my package cant be supplied
07-05-2017 10:44 PM - edited 07-05-2017 10:45 PM
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Can anyone tell me what the score is here when your moving into a property where there is no FTTC whatsoever (which I find hard to believe where it is situated), but according to plusnet they can only supply 10MB ADSL, and I currently get 40MB FTTC from Plusnet - 7 months into my contract?
thanks
Re: Moving homes where my package cant be supplied
08-05-2017 8:09 AM - edited 08-05-2017 8:58 AM
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Well you either
- cancel your fttc contract paying the early termination fees
- take out a new contract for an ADSL contract at the new house at no extra cost
- pay £65 for a house move and get a ADSL contract which runs for the rest of your existing contract period
- if the new price rise affects you then the cancel will be free of early exit fees if you do it quickly, just a line cessation fee of £30
Edit to correct house move costs
Re: Moving homes where my package cant be supplied
08-05-2017 8:45 AM
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Hi there @snadge I am sorry to hear we're unable to supply you with fibre broadband at your new address. Pretty much what @SpendLessTime has advised except the house move fee is £65 not £40.
Let us know if you have any further questions.
Re: Moving homes where my package cant be supplied
08-05-2017 8:58 AM
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Ops I was working from memory before my morning coffee kicked in
Re: Moving homes where my package cant be supplied
08-05-2017 9:09 AM
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@SpendLessTime, that's never a good idea.
Re: Moving homes where my package cant be supplied
10-05-2017 6:06 PM
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I would rather terminate for £30 than have to drop from 40/2 Fibre for £23 (special offer in December) to 10/1 ADSL for £20
the only Fibre option at the property is Virgin Cable 100/6 at £32 month
thanks for the info guys
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