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Moving home

Protech
Aspiring Pro
Posts: 195
Thanks: 73
Fixes: 5
Registered: ‎26-09-2017

Re: Moving home

https://www.plus.net/help/legal/terms/

Section 9.4
9.4. If we can't provide your current service(s) to your new UK address, you won't have to pay a fee to end your agreement early.
You can check out but you can never leave ( easily)
MisterW
Superuser
Superuser
Posts: 16,020
Thanks: 6,060
Fixes: 437
Registered: ‎30-07-2007

Re: Moving home

@Protech that seems to apply to standalone broadband, Fibre or Full Fibre

If you look at the Package T & C s then

10. Moving home

10.1. If you move home, the moving home sections of the applicable Service Terms shall apply and if we can't provide all the services at your new address, the remaining services must be taken on a new package contract (with a new minimum term). If the remaining services can't be taken as a package, they must be taken on standalone contracts (with new minimum terms).

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.