cancel
Showing results for 
Search instead for 
Did you mean: 

Moving home - trying to cancel

jeremyburbidge
Newbie
Posts: 6
Registered: ‎17-02-2014

Moving home - trying to cancel

I'm moving home and am TRYING to cancel my account with PlusNet. They make it almost impossible to get through to the right department and their support staff are rude and unhelpful. There's a support ticket that a LLU PSTN cease has been placed on the account, but nothing else...
How do I cancel my account?
It's unfortunate - I rated PlusNet very highly until I tried to move away - the only reason I'm moving is because I was offered a better deal else where - otherwise I would have stayed. But now - I won't be recommending...
9 REPLIES
jeremyburbidge
Newbie
Posts: 6
Registered: ‎17-02-2014

Moving home - trying to cancel

Cry
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Moving home - trying to cancel

Two topics merged
To cancel you call
Residential cancellations on    0845 140 6002 or    0330 123 9197
    Monday to Friday: 9.00am - 8.00pm (Except Bank Holidays)
    Saturday: 9.00am - 5.30pm
Taken from https://portal.plus.net/home-broadband/contact/
However it appears that you have cancelled assuming the cease was as a result of your cancelling
The account will only be cancelled after the cease and the outstanding bills/credits have been sorted
jeremyburbidge
Newbie
Posts: 6
Registered: ‎17-02-2014

Re: Moving home - trying to cancel

And sit on hold for hours!
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Moving home - trying to cancel

jeremyburbidge
Newbie
Posts: 6
Registered: ‎17-02-2014

Re: Moving home - trying to cancel

Sorry - I simply don't believe those stats
"Lies, damned lies, and statistics"
pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: ‎26-11-2012

Re: Moving home - trying to cancel

The other option is to write to Plusnet
Quote
A cancellation request can be made in one of two ways:
1) By calling us: The quickest and easiest way to request a cancellation is by calling our Customer Options Team on 0845 140 6002 or 0330 123 9197. For opening hours, please check our Contact us page. Any notice period that applies to the cancellation request will start as soon as a call is made to our Customer Options Team.
2) By post to: Plusnet, The Balance, 2 Pinfold St. Sheffield, S1 2GU. It is recommended that for customers' own peace of mind, any letter containing a cancellation request is sent by recorded delivery. We cannot accept responsibility for lost letters not sent in this way. The letter must state the account username, and if appropriate any final payments due should be included.
jeremyburbidge
Newbie
Posts: 6
Registered: ‎17-02-2014

Re: Moving home - trying to cancel

If I can purchase online, why can't I cancel online?
OK - don't answer that. I'm just frustrated that it's so bloody hard to get away from companies like this!
alan4heidi
Newbie
Posts: 8
Registered: ‎22-03-2010

Re: Moving home - trying to cancel

Hi sorry to hear about your difficult migration ,,i have been trying to phone plusnet for months to get a mac code to migrate away from this totally disgusting firm called plus net i was one of the first people to take out a isp many years ago and have tried several during that time and plusnet is by far the worst on the internet
Told to apply for a mac key / code by post , i did this a week ago and telling them not to waste my time ot theirs,with silly offers and excuses to stay with plusnet  all i want is the  mac quickly  ..i even put  " time is of the essence"  but no reply yet  so its off to trading standards  and ombudsman if i dont get a reply within the next 3 days...another good way to give this plusnet rubbish a jolt is to go to citizens advice  bureau, they phoned me previous isp [tesco] that was giving me a load of agro and sorted them out in less than 3 mins  also won me a good cash award ..dont be fobbed off with this sort of rubbish from plusnet  report it imediatly  good luck    Alan
jim:red All caps changed as per the Forum Rule mod:end
Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: Moving home - trying to cancel

Quote
Told to apply for a mac key / code by post , i did this a week ago and telling them not to waste my time ot theirs,with silly offers and excuses to stay with plusnet  all i want is the  mac quickly  ..i even put  " time is of the essence"  but no reply yet

We've either not yet received your letter or it's not yet been associated with your account in our system. Once it has been we'll issue the MAC asap, unfortunately due to the nature of letters this does take longer than calling us.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff