Moving home - trying to cancel
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Moving home - trying to cancel
17-02-2014 11:17 AM
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How do I cancel my account?
It's unfortunate - I rated PlusNet very highly until I tried to move away - the only reason I'm moving is because I was offered a better deal else where - otherwise I would have stayed. But now - I won't be recommending...
Moving home - trying to cancel
17-02-2014 11:18 AM
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Re: Moving home - trying to cancel
17-02-2014 11:23 AM
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To cancel you call
Residential cancellations on 0845 140 6002 or 0330 123 9197
Monday to Friday: 9.00am - 8.00pm (Except Bank Holidays)
Saturday: 9.00am - 5.30pm
Taken from https://portal.plus.net/home-broadband/contact/
However it appears that you have cancelled assuming the cease was as a result of your cancelling
The account will only be cancelled after the cease and the outstanding bills/credits have been sorted
Re: Moving home - trying to cancel
17-02-2014 11:25 AM
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Re: Moving home - trying to cancel
17-02-2014 11:28 AM
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Re: Moving home - trying to cancel
17-02-2014 11:32 AM
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"Lies, damned lies, and statistics"
Re: Moving home - trying to cancel
17-02-2014 11:34 AM
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Quote A cancellation request can be made in one of two ways:
1) By calling us: The quickest and easiest way to request a cancellation is by calling our Customer Options Team on 0845 140 6002 or 0330 123 9197. For opening hours, please check our Contact us page. Any notice period that applies to the cancellation request will start as soon as a call is made to our Customer Options Team.
2) By post to: Plusnet, The Balance, 2 Pinfold St. Sheffield, S1 2GU. It is recommended that for customers' own peace of mind, any letter containing a cancellation request is sent by recorded delivery. We cannot accept responsibility for lost letters not sent in this way. The letter must state the account username, and if appropriate any final payments due should be included.
Re: Moving home - trying to cancel
17-02-2014 11:43 AM
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OK - don't answer that. I'm just frustrated that it's so bloody hard to get away from companies like this!
Re: Moving home - trying to cancel
17-02-2014 4:33 PM
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Told to apply for a mac key / code by post , i did this a week ago and telling them not to waste my time ot theirs,with silly offers and excuses to stay with plusnet all i want is the mac quickly ..i even put " time is of the essence" but no reply yet so its off to trading standards and ombudsman if i dont get a reply within the next 3 days...another good way to give this plusnet rubbish a jolt is to go to citizens advice bureau, they phoned me previous isp [tesco] that was giving me a load of agro and sorted them out in less than 3 mins also won me a good cash award ..dont be fobbed off with this sort of rubbish from plusnet report it imediatly good luck Alan
jim:red All caps changed as per the Forum Rule mod:end
Re: Moving home - trying to cancel
17-02-2014 5:17 PM
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Quote Told to apply for a mac key / code by post , i did this a week ago and telling them not to waste my time ot theirs,with silly offers and excuses to stay with plusnet all i want is the mac quickly ..i even put " time is of the essence" but no reply yet
We've either not yet received your letter or it's not yet been associated with your account in our system. Once it has been we'll issue the MAC asap, unfortunately due to the nature of letters this does take longer than calling us.
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