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Moving home to premises which Plusnet cannot provide a service to ?

dgarratt
Grafter
Posts: 38
Registered: ‎17-09-2009

Moving home to premises which Plusnet cannot provide a service to ?

If plusnet cannot provide a service at the new premesis as it's not cabled for BT and only fibre what is the situation about the remainder of the contract ? If you cannot provide a service who does the account get closed with me being charged for the remainder of the contract ?
Thanks in advance
Dave
5 REPLIES
Community Veteran
Posts: 26,746
Thanks: 959
Fixes: 10
Registered: ‎10-04-2007

Re: Moving home to premises which Plusnet cannot provide a service to ?

The notice period on your contract will be 10 days so you should be able to arrange it so you have nothing to pay for your contract.
You may have differed charges (e.g. 'free' activation or a 'free' router) which if you took them less than a year ago you'll have to pay for in full. Your account summary on the portal will show you if you have any outstanding.
You will also have to pay a cessation charge (£25).
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
dgarratt
Grafter
Posts: 38
Registered: ‎17-09-2009

Re: Moving home to premises which Plusnet cannot provide a service to ?

So the x months left on the Option 1 plan are going to be waived ?
Dave
Community Veteran
Posts: 26,746
Thanks: 959
Fixes: 10
Registered: ‎10-04-2007

Re: Moving home to premises which Plusnet cannot provide a service to ?

Ah, I presume that must be a home phone plan, I was talking about the broadband side only. I'm not up on home phone.
Does the account summary page I linked not give some indication?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Help Team
Plusnet Help Team
Posts: 13,758
Thanks: 267
Fixes: 78
Registered: ‎27-04-2007

Re: Moving home to premises which Plusnet cannot provide a service to ?

Hi,
To clarify we can agree to waive any remaining months on the contract, however a cessation charge as mentioned by jelv and any outstanding deferred costs would be chargeable.
Quote
If plusnet cannot provide a service at the new premesis as it's not cabled for BT

On the latter point there, I'm pretty certain we would go out of our way to waive as much cost as we can towards an installation of a line.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Veteran
Posts: 26,746
Thanks: 959
Fixes: 10
Registered: ‎10-04-2007

Re: Moving home to premises which Plusnet cannot provide a service to ?

Dave, I'd suggest you give PN details of where you are moving to see what they come up with. I think they'd be more amenable to waiving anything they can if you've given them the opportunity to see if they can get you a line installed at a reasonable cost.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)