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Moving home to area that plusnet cannot provide bb or phoneline

HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,199
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Registered: ‎25-03-2015

Re: Moving home to area that plusnet cannot provide bb or phoneline

Hi near,
With the service you're on, the early termination fees would be applicable, however the £30 broadband cease charge would not be applicable.
Having said this, I believe the £80 charge you were previously advised of was about £30 more than it should have been.
(Early termination fees)
Quote
18•  If you choose to end your Plusnet Broadband service within the minimum period (except where inside the cancellation period set out in the Residential Standard Terms), you will have to pay a termination charge by way of compensation to us for ending your service early. This charge will be calculated by multiplying the number of months remaining in your minimum term by a monthly early termination charge, as set out in the Price guide. This charge will not be subject to VAT.

If the customer chooses to end their end service they will have to pay any applicable early termination fees.

(Cease fee)
Quote
19•  If you choose to end your agreement for the service and the service is ceased or you are switching your service to another provider on a different network, you may be subject to the broadband cease charge as shown in the Price guide. You will not have to pay this charge if you are moving home and we are unable to provide the service at the new UK address.

If someone moves to an address where we cannot provide broadband service they will not have to pay the cease fee e.g. an address where the line cannot support a broadband service or it falls within the KCOM area. However, they will have to pay any applicable early termination fees.
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 Harry Beesley
 Plusnet
pwatson
Rising Star
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Registered: ‎26-11-2012

Re: Moving home to area that plusnet cannot provide bb or phoneline

[Not sure if this is relevant in the OPs case but...]
From the FTTC T&C's
Quote
Ending your Agreement
17.  If you choose to end your Plusnet Fibre service within the minimum period, (except where inside the cancellation period set out in the Residential Standard Terms) you will have to pay a termination charge by way of compensation to us for ending your service early. This charge will be calculated by multiplying the number of months remaining in your minimum term by a monthly early termination charge, as set out in the Price guide. This charge will not be subject to VAT. The only exclusion to this is if you move home to a part of the UK where Plusnet do not offer a fibre service.
18.  A broadband cease charge, as set out in the Price guide, is payable if you choose to end your agreement for the service, and your service is ceased or you are switching your service to another provider on a different network. You will not have to pay this charge if you are moving home and we are unable to provide the service at the new UK address.
Chris
Legend
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Registered: ‎05-04-2007

Re: Moving home to area that plusnet cannot provide bb or phoneline

It's not relevant Wink Not currently on fibre, so the ADSL terms Harry provided are the ones to use.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
jelv
Seasoned Hero
Posts: 26,785
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Registered: ‎10-04-2007

Re: Moving home to area that plusnet cannot provide bb or phoneline

So if fibre is available where he currently lives his best move is to upgrade to fibre before he moves?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
g1000
Grafter
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Registered: ‎08-03-2014

Re: Moving home to area that plusnet cannot provide bb or phoneline

I think that would involve a new package contract and then the ETCs, although just for phone, would go higher in total because there are so many more months.
near1985
Newbie
Posts: 8
Registered: ‎08-11-2013

Re: Moving home to area that plusnet cannot provide bb or phoneline

Hi
Thanks for all the feedback.
So according to the termination conditions for broadband.
I don't have to pay the cease charge?
What would the cease charge be?
It isn't clear if this is a separate charge or on top of the remaining months.
http://www.plus.net/priceguide/

Kind Regards
David
BenB
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 541
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Registered: ‎02-03-2015

Re: Moving home to area that plusnet cannot provide bb or phoneline

Hi
The cessation fee is £30 but you will not have to pay this as per my colleague Harry's post.