Moving home query
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Moving home query
Moving home query
11-12-2018 12:49 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Any help appreciated thank you
Re: Moving home query
11-12-2018 12:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If you read the legal bit in this https://www.plus.net/home-broadband/movinghome/ You will find that you can move for free if you start a new contract. My advice is to ring and try to negotiate a decent deal in exchange for a new contract.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Moving home query
11-12-2018 1:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Moderators Note
This topic has been moved from Broadband to Account / Billing
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Moving home query
11-12-2018 1:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello @shane1995
Thank you for considering us with supplying a connection to your new premises.
I would advise you to get in touch with our House Move team, to see what offers they can provide you with supplying a broadband service to your new home.
Our House Move team will look into the best options available to you and will be able to discuss your contract in a more in-depth detail.
You can get in touch with our House Move team on 0800 013 2632, they are open Monday-Friday 8am-8pm, Saturday 9am-7pm and on Sunday 9am-6pm.
The engineer fee covers a range of work that may be required to install our services. For example, a new line installation, an engineer access will be needed to install a new master socket into your premises. Another example would be when work will need to be carried out external to your premises, at your local cabinet box to install our services on a spare pair port. The engineer installation fee will covers these costs, like all suppliers that operate on the BT network, we carry out the engineer through Openreach who charge for their engineer appointments.
When there are options to take over a working line or restart a stopped line for free, we will always use this option. As this will mean you will not have to pay an engineer fee and makes the order easier to process for our house move and provisioning team.
I do hope this information has helped. Should you require any further assistance, please do get back in touch with us.
Best wishes.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Moving home query