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Moving home issues

Posts: 3
Registered: ‎01-11-2019

Moving home issues



I have been trying for over 50mins on hold to contact plusnet to inform them of moving house. At a stressful time plusnet only induce more stress by putting one on hold for 50 mins!

Maybe I should sue for stress they have created for me! My lawyer certainly thinks I should make a claim.

I am perplexed and stressed with attempting to contact plusnet.


Other than canceling my direct debit and waiting for plusnet to take me to court does anyone have any ideas?



Posts: 11,506
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Registered: ‎30-06-2016

Re: Moving home issues

If you want to avoid stress then cancelling your DD and waiting for the Debt Collectors to call is not advised.

Hopefully a Plusnet staffer will pick this up and help. Other suggestions are to try ringing at a different time of day and/or trying the Chat service.

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Re: Moving home issues

Moderator's note(s):

Thread moved from ADSL Broadband to My Account/Billing.

Duplicate thread removed.

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Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
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Registered: ‎21-04-2017

Re: Moving home issues

Thanks for getting in touch @markp2 I'm sorry to see you've had trouble contacting us.

I can see you've since been in touch and we're arranging to move your services to your new address.

We'll confirm the installation date within the next 48 hours.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi