Moving home issues

[#1]

Hello

I have been trying for over 50mins on hold to contact plusnet to inform them of moving house. At a stressful time plusnet only induce more stress by putting one on hold for 50 mins!

Maybe I should sue for stress they have created for me! My lawyer certainly thinks I should make a claim.

I am perplexed and stressed with attempting to contact plusnet.

Other than canceling my direct debit and waiting for plusnet to take me to court does anyone have any ideas?

mark

[#2]

If you want to avoid stress then cancelling your DD and waiting for the Debt Collectors to call is not advised.

Hopefully a Plusnet staffer will pick this up and help. Other suggestions are to try ringing at a different time of day and/or trying the Chat service.

[#3]

Moderator's note(s):

Thread moved from ADSL Broadband to My Account/Billing.

Duplicate thread removed.

[#4]

Thanks for getting in touch @markp2 I'm sorry to see you've had trouble contacting us.

I can see you've since been in touch and we're arranging to move your services to your new address.

We'll confirm the installation date within the next 48 hours.