Moving home issues
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Moving home issues
01-11-2019 4:28 PM - edited 01-11-2019 4:39 PM
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Hello
I have been trying for over 50mins on hold to contact plusnet to inform them of moving house. At a stressful time plusnet only induce more stress by putting one on hold for 50 mins!
Maybe I should sue for stress they have created for me! My lawyer certainly thinks I should make a claim.
I am perplexed and stressed with attempting to contact plusnet.
Other than canceling my direct debit and waiting for plusnet to take me to court does anyone have any ideas?
mark
Re: Moving home issues
01-11-2019 7:14 PM
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If you want to avoid stress then cancelling your DD and waiting for the Debt Collectors to call is not advised.
Hopefully a Plusnet staffer will pick this up and help. Other suggestions are to try ringing at a different time of day and/or trying the Chat service.
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Re: Moving home issues
01-11-2019 10:09 PM
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Thread moved from ADSL Broadband to My Account/Billing.
Duplicate thread removed.
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Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Moving home issues
02-11-2019 12:39 PM
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Thanks for getting in touch @markp2 I'm sorry to see you've had trouble contacting us.
I can see you've since been in touch and we're arranging to move your services to your new address.
We'll confirm the installation date within the next 48 hours.
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