Moving address - semi urgent
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Moving address - semi urgent
15-03-2014 2:34 PM
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What do I do?
Thanks in advance, any help will be appreciated.
Re: Moving address - semi urgent
15-03-2014 2:42 PM
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Is the broadband/phone in the present property in your name or the deceased
If in your name is that phone still live and if so can you use it
If in the name of the deceased and the line is being discontinued then your best bet is to sign up as a new customer which will get some lovely discounts
Re: Moving address - semi urgent
15-03-2014 2:48 PM
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I was possibly wondering if if would be possible for my service to be moved to my new residence next door, ideally. Not sure how to go about that
Re: Moving address - semi urgent
15-03-2014 2:49 PM
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Clicking on "Customer Services", then "Moving Home" opens a new window/tab suggesting you ring them. But if you close that window/tab, the previous page now shows a link to "Ask the Support Team your question". (This is called opening a question/ticket.)
This opens a text box for you to type in. As long as you include your new address and the date you want the transfer to take place, this should be sufficient. (It's best to give Plusnet 2 or 3 weeks notice.) I suggest you make it clear that you want responses by email - NOT by phone because you don't have access to one. In theory, all responses will be available in the "Help Assistant" > "View all my open questions" page of the website.
I hope this helps.
Re: Moving address - semi urgent
15-03-2014 2:57 PM
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Re: Moving address - semi urgent
15-03-2014 3:09 PM
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Quote from: lethaltoast It's in his name, but I am currently paying for it
One step you might be able to take, while waiting for the response to your question, is to change the account contact details and payment details. I assume you have the account username and password, so you should be able to login at the Member Centre http://portal.plus.net. From there click on "Account Details" on the left hand column. Then "Edit Details" or "Payment Details". This is in effect the "billing address" for the account, not necessarily the address and phone number where the broadband is supplied - so changing things here won't move the broadband service.
Re: Moving address - semi urgent
15-03-2014 6:39 PM
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This may be clarified here on Monday - I will flag this up for staff as it is a tricky one
Re: Moving address - semi urgent
18-03-2014 9:10 AM
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First of all, I'm really sorry for your loss.
I've got one of the chaps from the Customer Options Team to get in touch with you to discuss what we can do for you. I can't see a problem with getting the services moved over to a different address, however, we'll discuss that in more detail with you over the phone.
If you've a mobile number we can contact you on, feel free to add this to the ticket you've raised on your account.
Re: Moving address - semi urgent
18-03-2014 9:18 AM
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Quote from: Chris we'll discuss that in more detail with you over the phone.
If you've a mobile number we can contact you on, feel free to add this to the ticket you've raised on your account.
As the OP said
Quote from: lethaltoast I cannot contact plusnet via phone as my new house does not have currently have a phone line, and I have no other way of contacting plusnet to talk to them
it sounds like you (or a member of the Customer Options Team) won't be able to speak on the phone.
Re: Moving address - semi urgent
18-03-2014 12:02 PM
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Quote from: Chris If you've a mobile number we can contact you on, feel free to add this to the ticket you've raised on your account.
We'll contact via the ticket system which should send an e-mail notification. If the OP adds a mobile number it'll make things easier to discuss.
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