Moving House / Charges etc??

[#1]

Hello
I will be moving home within 4 weeks or so. Can somebody tell me what I need to do re changing address etc and will I be charged? How long does the switch take? Anything and everything.
I cannot wait for telephone assistance any longer, I am nearly 40 and I can feel my life slipping through my fingers like sand as I sit and wait....and wait........and wait 
Thanks!

[#2]

Moving can be stressful, but moving your broadband and home phone doesn’t need to be. We’ll arrange everything for you, so you’ll be up and running at your new address in no time.
Our home move team will transfer your Plusnet services to your new address. It’s best to give us 2-3 weeks’ notice, the sooner you let us know the better.
Arranging your move is simple, just call us and let us know:
    Your Plusnet username
    Your new address
    The date of your move and when you would like your services to start
Call us on: 0800 432 0200 or 0345 140 0200

[#3]

i do not know if help assistant via ticket can do it too